Benefits of Process Optimization Vs. Business Intelligence

There seems to be much confusion around what the benefits of process mining software are compared to off-the-shelf business intelligence BI and which is more valuable for making business decisions. While there are several good BI tools available in the market today, they all come with a certain set of drawbacks; You need to have a skilled IT person who has experience creating business reports, and that individual needs to have domain knowledge, be a subject matter expert, on the topic of the report or you run the risk of the numbers that get presented not truly reflecting the state of the business and will not help with making fact-based decisions.

Presented by James Henderson, mindzie, inc.