103170 Customer-Centric Parts Ordering with JD Edwards EnterpriseOne Online Portal

Presented at INFOCUS 19

For Chart Industries, providing customers access to a catalog of 40,000+ maintenance and repair parts for their diverse portfolio of cryogenic, beverage CO2 and LNG machinery is critical to the uptime of their customer equipment. However, many of the channels of conventional commerce, such as fax or call in orders, had limitations and costs that caused friction in the process. Chart set out to digitally transform their parts ordering process by implementing an ecommerce webstore (www.chartparts.com). Today, the new digital commerce platform gives customers access to view visual parts diagrams, place orders, manage accounts and retrieve documents on a 24/7 basis over the web. Chart also implemented a customer loyalty program to incent customers to adopt the ecommerce sales channel instead of higher cost ordering. Further, using a JD Edwards EnterpriseOne integrated solution allows customers to interact with real-time pricing, inventory, and account specific information.

Presented by Rolynn Larson, Chart Industries, Inc.