Quest Forum Digital Event 2020
For more than 65 years, Sennheiser’s “Pursuit of Perfect Sound” has resulted in top-quality products, true sound and tailor-made solutions for recording, transmission and reproduction of sound. To deliver perfect sound across its global network of dealers, Sennheiser deployed a Dealer/Rep Portal in over a dozen countries with real-time integration to its global single instance of JDE EnterpriseOne. The portal provides dynamic/personalized product catalogs, supports ordering, quoting, availability checking, order/invoice/payment inquiry and account profile administration. Also, sales rep use this portal to serve their customers seamlessly integrated with the company’s CRM solution.The most recent roll out in North America has been received with enthusiasm with the business. Among the key challenges addressed on the project were multi-language, currency, company, catalog, JDE regional settings, CRM integration and optimizing the technical architecture to deliver high availability.
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