Presented at HCMWorld2018 by Kaiser Permanente and PwC
How do you measure success of a business transformation? Complex health care employers with unions are using quantifiable measures of the employee experience as it moves to a HCM cloud architecture. Pre/post production metrics can be calculated against targets to gauge alignment on adoption, approvals, standardization, shared services, costs & investments, anytime access, ways of working, and accountability. The resulting scorecard reveals program performance, allowing leadership to course correct early and often and saving the organization money and time. Outcomes drive a continuous improvement culture, incenting teams to move toward more streamlined processes and procedures, while ensuring organization priorities are monitored.