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Improving Support Outcomes with Trace File Analyzer

Quest Forum Digital Event 2020

Trace File Analyzer includes features and tools to help Oracle customers achieve improved outcomes when creating service requests and interacting with Oracle Support. Learn how to leverage these components to speed and automate creation of service requests, target collection for specific issues, and use the SQL Test Case Builder to assist Oracle Support investigations of database and performance issues.

Participants will learn:
-How to use the advanced diagnostic features in TFA to create targeted collections based on specific conditions and events.
-Ways to connect TFA to MOS and upload files directly to Service Requests.
-How to use the SQL Test Case Builder to create and share performance incidents and reproduce problematic SQL on other databases.
-How to automate collections, create notifications, and view, package and manage RDA incidents from within TFA and Autonomous Health Framework.

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Improving Support Outcomes with Trace File Analyzer