Optimize Support Cost and Improve Customer Expereince for JDE Customers using ODA
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Posted by Quest Customer Learning Team
- Last updated 6/30/20
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Quest Forum Digital Event 2020
Live agent chat has become the norm in customer support and contact centers. However, JDE customer constantly struggling with balancing cost with service agent availability and knowledge. Digital assistants or chatbots can not only offload live agent workload but improve chat services availability, JDE end users and quality. In this theater session see how Oracle Digital Assistant can tightly integrate with live agent systems, hand off conversations seamlessly between systems, and divert significant workloads
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