ORACLE CLOUD CX CX – Deep Dive into Actions and Action Plans Description: Join Product Management to discuss how you can use Actions and Action Plans. Presented by: Chris Warner, Principal Product Strategy Director, Oracle/CX Melinda Uhland, Director, Product Management, Oracle/CX PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud…

ORACLE CLOUD CX CX – Sales: Accelerate Your Move to Redwood CX Sales with Oracle’s New Migration Accelerator Description: Join us for an exclusive session to explore Oracle’s new Accelerator Tool designed to simplify and speed up your transition from Classic CX Sales to the Redwood platform. Learn how the tool helps reduce migration time…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service Roadmap Highlights for 25C and 25D Description: Join the Oracle Fusion Service Product Management team as we present the roadmap for 25C and 25D. The presentation includes an overview of the exciting new features and product enhancements that we plan to deliver for Oracle Fusion Service…

ORACLE CLOUD CX CX – Fusion Cloud Performance Best Practices - An Overall Fusion Event Description: Join this session is to learn about the new Fusion Best Practice reference available on My Oracle Support. In this session, we will cover: Best practices related to performance within your Fusion Cloud Applications environment to ensure solid performance and…

ORACLE CLOUD CX CX – Siebel CRM: Supercharge Your Agents : Transforming User Experience through Knowledge Management Description: Join this insightful webinar to discover the power of integrating Siebel with Oracle Fusion Knowledge Management. Learn how this integration equips your Siebel Call Center agents with the necessary tools to swiftly resolve customer queries. By providing…

ORACLE CLOUD CX CX – Service: Long Duration Work to Empower Crews, Boosting Profitability and, Optimizing Time and Labor Description: Discover how Oracle Fusion Field Service is revolutionizing long-duration work management today and get an exclusive glimpse of upcoming innovations designed to elevate your field service operations. Presented by: John Ranalli - Director, Outbound Product…

ORACLE CLOUD CX CX – Service: Dev Ambassador Connect Description: Collaborate with your TMM Dev Ambassadors, share successes and challenges with your peers and experience the art of what is possible through live demos. Presented by: Bojana Susak - Senior Technical Migration Manager, Oracle CX Patrick Pollington - Lead Technical Migration Manager, Oracle CX Tommy…

ORACLE CLOUD CX CX – Service: B2C Service Release Details for 25B Description: Join the Oracle B2C Service Product Management team as we demonstrate key features and functionality released in 25B. This session is beneficial to all those who administer, configure, develop for, and use the Oracle B2C Service (aka Service Cloud, RightNow) solution. Presented…

ORACLE CLOUD CX CX – Field Service: 25B Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on May, 28th. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: John Ranalli - Director, Product Management, Oracle Fusion Service Faiza Tajammul -…

ORACLE CLOUD CX CX – Service: Explore Conversational Self-Service with Human-in-the-Loop Agent experience in Fusion Service Description: We are excited to invite you to an exclusive webinar where we will explore the powerful conversational customer and agent experiences in Fusion Service.During this session, you'll learn how leveraging advanced chat and messaging channels can transform the…