ORACLE CLOUD CX CX – Service: Oracle Fusion Service - 23B Release Highlights Description: Join the Oracle Service Product Management team for a presentation on new Fusion Service features and functionality released in 23B. This session will be beneficial to all users of Oracle Fusion Service. Presented by: Justin Anderson, Senior Director of Fusion Service…

ORACLE CLOUD CX CX – Sales: 23B - 23C Release & Roadmap - Sales Next Gen UX Description: Join us as we review the 23B - 23C release & roadmap for Sales features utilizing the next gen Redwood user experience. Presented by: Michelle Brusyo, Senior Director, CX Outbound Product Management, Oracle CX Sales Shailesh Modi,…

ORACLE CLOUD CX CX – General: Next Gen UX Office Hours Description: Join us for an interactive session to help you on your journey to adopting Oracle's next gen Redwood User Experience for Sales, Service Center and Knowledge. Hear what's new and ask the experts any questions you may have. Presented by: Keyur Dani, Vice…

ORACLE CLOUD CX CX - Service: Oracle B2C Service Roadmap Highlights - 23B and 23C Description: Join the Oracle Service Product Management team to learn about the exciting new customer driven enhancements planned to be included in upcoming updates to Oracle B2C Service (aka Service Cloud; RightNow). This session will be beneficial to all users of…

ORACLE CLOUD CX CX – Field Service: Office Hours - Unified Field Service Experience for Assets Based Service Description: Join us in Oracle Field Service Office hours, this office hours focuses on Field Service enablement in automating the workflows and manage the service lifecycle of Installed based assets. This series provides an excellent opportunity for…

ORACLE CLOUD CX CX – Service: COE Office Hour: AI/ML Accelerators for B2C Service Cloud Description: The team will present and demonstrate the B2C Service AI/ML accelerators planned for upcoming releases as open source sample code to facilitate integrations with OCI AI/ML services. The accelerator provides a reference on how to use these capabilities to…

ORACLE CLOUD CX Service: Office hours - Unified Field Service Experience for Assets Based Service Description: Please note the updated event date and time for this event. Also, this will require you to register again as the registration link was also updated. Oracle Field Service plays a key role in the Oracle Fusion Product suite…

ORACLE CLOUD CX Service: COE office hour - How To Utilize Usage Insights In Fusion & B2C Service + Live Q&A Description: COE team will highlight the Importance of tracking usage of your enterprise application. This session would provide deep dive on below features: Fusion Application Usage Insight: Fusion User Adoption Fusion OTBI reports /…

ORACLE CLOUD CX Sales: Oracle Next Gen Sales - 2022 Highlights & 2023 Preview Description: Please join us for an end-of-the-year wrap-up event where we highlight the key features released in 2022 and look ahead to what's coming in 2023. Don't miss this opportunity to catch up on important capabilities you can be taking advantage…