ORACLE CLOUD CX CX – Service: State of the Product: Help Desk in the Redwood Experience in 2026 Description: This session will review accomplishments of 2025 and provide a demo showcasing the current state of the Fusion Help Desk. We'll also summarize the direction of the product and program for 2026. Presented by: Michelle Walter…

CX – Marketing: A CFO's Guide to Customer Data Platforms Description: Customer data platforms (CDPs) are at the top of every CMO’s agenda. But, more recently, CDPs have evolved from a fancy marketing segmentation tool to become the critical data infrastructure for how an enterprise knows and does business with its best customers. CDPs can…

ORACLE CLOUD CX CX – Marketing: 10 CDP Use Cases for Marketers and Sellers to Increase Revenue Description: Join this session for inspiration on how to build your roadmap for demonstrating the value of a CDP and unified customer data. Learn about the top high-ROI use cases for marketing and sales teams. First, we’ll explore…

ORACLE CLOUD CX CX – Sales: How Oracle Uses AI in Fusion Sales to Boost Performance and Productivity Description: In this session, Oracle sales and product leaders will share how we use Fusion Sales and the AI embedded in the application to help our sellers focus on the right opportunities, show up prepared for every…

ORACLE CLOUD CX CX – Marketing: The Future of Marketing: Timeless Fundamentals, New Scale Description: Explore how the future of B2B marketing builds on timeless fundamentals—content and trusted relationships—while AI and unified data bring these to life at scale. This session shows how go-to-market teams can extend personalized engagement beyond top accounts, align with sales,…

ORACLE CLOUD CX CX – Marketing: A CFO's Guide to Customer Data Platforms Description: Customer data platforms (CDPs) are at the top of every CMO’s agenda. But, more recently, CDPs have evolved from a fancy marketing segmentation tool to become the critical data infrastructure for how an enterprise knows and does business with its best…

ORACLE CLOUD CX CX – Field Service: 25D Release Deep Dive Webinar Description: Oracle Fusion Field Service product experts will host a live webinar on November, 21st. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: Faiza Tajammul - Vice President, Product Management, Oracle Fusion Field Service…

ORACLE CLOUD CX CX – Service: Fusion Service Release Details for 25D Description: Join the Oracle Fusion Service Product Management team as we demonstrate key features and functionality released in 25D. This session is beneficial to all those who administer, configure, develop for, and use the Oracle Fusion Service solution. Presented by: Justin Anderson -…

ORACLE CLOUD CX CX – Service: Measuring What Matters: Turning AI Insights into Service Outcomes Description: Enabling AI is just the beginning - measuring its impact is where the real value emerges. In this session, learn how Oracle Service is helping organizations (including Oracle’s own support teams) go beyond siloed Service data, to leveraging all…

ORACLE CLOUD CX CX – Service: Keep the Human, Add the Scale: AI Agents in Service Operations Description: As service expectations grow and teams stay lean, AI offers a way to scale without sacrificing quality - or the human touch. In this session, learn how Oracle Service and Oracle AI Agent Studio pair generative, agentic…