Tag: Oracle CX Cloud

During Quest Forum Digital Event 2020: Emerging Technology Day, Srini Burli, Vice President of Product Management Digital Assistant and Integration at Oracle, presented how to extend Oracle SaaS (Software as a Service) and design new experiences with intelligent automation. Burli's presentation covered how Oracle’s AI-powered, developer-friendly Cloud Platform enables Oracle SaaS extensibility while ensuring upgrades, and assimilates intelligent automation seamlessly.

During Quest Forum Digital Event: Emerging Technology Day, Carlos Chang, Oracle Product Marketing, presented how Oracle Autonomous Data Warehouse, Oracle Analytics Cloud, and Oracle Digital Assistant offer seamless conversational access to make ad-hoc queries like never before. Data is the fuel for AI – the 21st century equivalent to what electricity did for the 20th century. AI will change everything, and companies that aggregate data from multiple sources, enriched with AI, will have a distinct advantage.

During Insight 20, CX Commerce Strategist Brenna Johnson walked through how to transition from ATG or Oracle Commerce to Oracle CX Commerce. 

Presented at Quest Experience Week (QXW) - Cloud Day

Join Motorola Solutions to learn how they have integrated Oracle CPQ and Commerce Cloud with their ERP system.

Presented at Quest Experience Week (QXW) – Cloud Day

In the fast-paced world of commerce, time and focus are valuable assets to businesses large and small. Ensuring that your employees have the tools they need to succeed can help push your business to achieve breakthrough results. Attend this session to learn how YUM! Brands enhanced their Oracle HR Helpdesk through groovy scripting and web services to allow teams to focus on providing exceptional customer service without having to sacrifice time.

Presented at Quest Experience Week (QXW) - Cloud Day

Chatbots are increasingly becoming more common in Enterprise and Institutions. Most started with simple use cases such as a simple FAQ bot, but in many cases are rapidly hitting the limits of simple Chatbots can do. In this session, we will discuss various enterprise and institutional use cases for Chatbots. We will explore pre-built integration and templates that conversational-enable your Oracle Application deployments. We will also cover the latest innovations in conversational AI technologies – AI-powered Voice engine that you can train, true native multi-lingual support, and Digital Assistants combined with Process Automation to fully realize the promise of what conversational AI can offer.

During Quest Forum Digital Event: Cloud Week, Angela Beckman, HR Applications Team and IT Shared Services at Yum! Brands, presented on how to enhance HR Help Desk with Groovy scripting.

In the virtual roundtable “Commerce in A Changing World: Delivering Experiences in the New Normal” from Insight 20, three Oracle Commerce clients described how they juggle changing workplace regimens and interpret various customer signals to deliver a robust experience.

During Quest Forum Digital Event: Innovation Week, Shirley Lum, Product Marketing Director at Oracle, delivered a presentation on how to maximize your on-premises investment as you embrace digital innovation from the inside out. 

There seem to be several key factors that are important to enterprises today in regard to conversational AI, including seamless connections with both customers and employees, business agility, continuity, and recovery. Technology has a very important role to play in employee productivity, operational efficiency, work collaboration, speed to market, agile business, supply chain insights, and online engagement. These are all things that conversational AI and digital assistants bring to the table.