Staying on top of business processes in JD Edwards (JDE) can be a challenge when approvals, deadlines, and exceptions pile up. That’s where JD Edwards Notifications step in—an integrated toolset that helps users stay proactive, informed, and efficient. At INFOCUS 2025, Saket Mishra shared practical insights and best practices for leveraging notifications to drive productivity and reduce operational bottlenecks.
The Three Types of JD Edwards Notifications
Mishra outlined the core categories of notifications available in JDE, each serving distinct business needs:
- Simple Notifications: Perfect for routine reminders such as approving timecards every two weeks. These can be delivered through email, SMS, or directly in JDE’s notification bell.
- Watchlist-Based Notifications: Built on queries and watchlists, these are ideal for monitoring real-time business conditions. For example, finance teams can set up notifications for unposted batches or vouchers due within 30 days.
- Orchestration-Based Notifications: Designed for complex workflows that rely on orchestrations. For instance, when a sales order is created or a new hire is onboarded, the system can automatically notify the right stakeholders.
This tiered approach ensures flexibility, whether you’re sending broad reminders or triggering highly specific, event-based alerts.
Infrastructure Matters: Dedicated AIS and JAS Servers
One of Mishra’s biggest lessons learned was around performance. Many organizations connect their Application Interface Services (AIS) directly to their main JAS servers. The result? Noticeable performance degradation for users. His advice:
- Set up dedicated JAS instances for AIS.
- Separate AIS environments for orchestration vs. other User Defined Objects (UDOs).
This simple infrastructure change can deliver up to 10x performance improvements, making notifications, watchlists, and queries run much faster.
Building a Simple Notification: Timecard Reminder Example
To illustrate the process, Mishra demonstrated creating a recurring reminder for employees to approve timecards:
- Access Orchestration Studio and create a new notification.
- Add details such as subject, description, and product code for easier categorization.
- Attach an action link—either to an external site like Kronos or a JDE application.
- Set a schedule (e.g., every 14 days by 10 a.m. Monday).
- Request to publish and share with users.
- End users then subscribe to the notification—or admins can assign subscriptions globally.
The result? Employees are reminded directly inside JDE, where they already work, minimizing missed approvals.
Watchlist Notifications: Real-Time Monitoring
Watchlist-based notifications extend JDE’s monitoring capabilities. For example:
- Unposted Batches: Users receive alerts with direct links to the “Work with Batches” application to take action immediately.
- Vouchers Due: A query runs daily to identify vouchers due in 30 days, sending alerts with severity thresholds (warning vs. critical).
- HR Payroll: New hires identified by queries trigger reminders for HR staff to complete job setup tasks.
Mishra cautioned that performance should always be considered—queries pulling thousands of records can strain JDE environments.
Orchestration Notifications: Automating Complex Processes
For scenarios requiring real-time automation, orchestration-based notifications shine. For instance, a sales order orchestration can:
- Import data from a third-party application.
- Process the entry in JDE.
- Trigger a notification with the sales order number and direct link to the order application.
This reduces manual tracking and ensures stakeholders are informed instantly.
New Features in Tools Release 9.2.8 and Beyond
Oracle continues to enhance notifications with features that make them even more powerful:
- Reminder Presets: Eliminates the need for complex scheduling by letting users define simple reminder intervals.
- Browser Pop-Ups: Brings time-sensitive alerts front and center.
- Message Center Enhancements: Allows users to group, clear, and reschedule reminders directly within JDE.
- Future with Widgets: Oracle is moving toward widget-based notifications with natural language processing, offering richer, more intuitive experiences.
Best Practices for JD Edwards Notifications
Mishra wrapped up with key recommendations:
- Engage CNC experts: Especially when setting up AIS/JAS servers and managing security.
- Test in lower environments before promoting notifications to production.
- Use categories and product codes for better organization.
- Balance performance with functionality when designing watchlists and queries.
- Communicate with users before auto-subscribing them to notifications, to avoid “surprise” alerts.
By following these steps, organizations can unlock the full potential of JDE notifications, ensuring smoother processes and more engaged users.
Want more?
Explore more content and resources to help you get the most from your JD Edwards investment:
- Be sure to check out the INFOCUS 2025 Event Hub (coming soon) for presentation slides – available exclusively to Quest members.
- Explore the JD Edwards Orchestrator Strategic Content Center for more Quest-exclusive resources.
- Visit the Quest Learn Library for blogs, how-to demos, and on-demand sessions.
- Connect with peers in one of our Quest JD Edwards Community User Groups to swap stories, ask questions, and share tips with other users facing the same challenges.
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