Designing a Touchless PeopleSoft FSCM: How UF Health Achieved 98%+ Match Success with Delivered Functionality, Automation, and Analytics

Quest Customer Learning Team

1 week ago

This session was presented at PeopleSoft Industry Days 2026 – Healthcare Day

The session will highlight a “touchless processing” design philosophy, including:

• Standardizing data and controls to enable straight-through processing
• Leveraging delivered PeopleSoft functionality (no custom code) for stability and scalability
• Using AI and Oracle Analytics for real-time visibility and proactive exception prevention
• Reducing manual touchpoints and match failures
• Moving from reactive support to predictive, self-correcting operations

Our approach demonstrates how organizations can reach top-tier performance by simplifying the system, not complicating it, and fully utilizing the tools already available within PeopleSoft.

Speakers: Thomas Lee of UF Health Jacksonville

Watch the full-length video

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