This session was presented at BLUEPRINT 4D 2026.
The Covid-19 pandemic created challenges for virtually everyone in corporate America. Keeping the State of Indiana’s PeopleSoft Financials users trained was no exception. In February 2020 (only days prior to the coronavirus becoming a part of our collective vocabulary), I kicked off a Statewide project to update our training documentation, which garnered not only the *attention* of our elected officials, but also their buy-in and support. Of note, this occurred after determining that many training materials hadn’t been updated since the 2009 implementation of PeopleSoft with the State of Indiana, and now, time was of the essence. Fast forward to the project kick-off session, where I hosted approximately 75 stakeholders only days prior to the majority of employees ‘going remote’. We knew the importance of not only updating the Instructor-Led Training (ILT) materials to account for PUM / version changes but also acknowledging the criticality of migrating the content to a Computer-Based Training (CBT) format. The pandemic gave us further justification to push this project to the front burner in our stakeholders’ respective workloads and get this information to our approximately 8,000 impacted PeopleSoft Financials users. In this session, we will discuss how we accomplished this with stakeholders that were almost 100% remote, we’ll also focus on the importance of migrating from ILT to CBT format and why, even post-pandemic, this remains the best methodology for training our PeopleSoft Financials end users.
This session is eligible for the following CPE Credit: NASBA
Speaker: Abigail Raia, WorkStream Technology