This session was presented at Oracle Cloud Summit Virtual 2025.
Is your organisation relying on email for support, spreadsheets for employee relations, or traditional policy dissemination — all slowing down service? Join this session to see how Oracle Help Desk, powered by AI, Intelligent Advisor and Digital Assistant can streamline HR and Finance support. This session will explore the art of the possible with Oracle Help Desk, Intelligent Advisor, and Digital Assistant, showcasing key features and real-world implemented examples, including: Multi-channel support: Use web and chat alongside email for a more comprehensive support experience. Expanded Help Desk: Manage requests across HR, Payroll, and Finance, beyond general enquiries. Automated workflows & AI: Streamline processes for greater efficiency. Case management: Organise and track comprehensive employee relations information. Personalised policy guidance: Deliver tailored support on HR and Finance policies. Streamlined navigation & assistance: Enhance the user experience with personalised support.