Presented at BLUEPRINT 4D 2024
Session ID: P-040023
PeopleSoft Chatbots offer a transformative user experience to employees and even greater value to companies by reducing the training and service desk costs. Learn the methodical process of getting PeopleSoft delivered chatbots production ready by following these 5 simple steps:1. Enrich the delivered intents with customer specific data and diverse utterances2. Extend Chatbot capability with custom intents 3. Build a library of Question and Answers that can effectively address majority of user queries4. Enhance the dialog flow using the rich features of ODA platform5. Optimize the Chatbot response and effectiveness by leveraging the in-depth usage insights of ODA platform