What It Takes To Implement a PTools Upgrade & HCM/ELM Image Catch-Up – All Remotely During COVID-19

Quest Customer Learning Team

4 years ago

Presented at RECONNECT 20

In April 2020, during the initial weeks of mandatory shelter-in-place restrictions, the City & County of San Francisco upgraded PeopleTools (from 8.54 to 8.57), HCM (from Image 13 to 32), and ELM (from Image 13 to 19) systems. Come find out how this successful projects was executed during a pandemic with all resources working remotely, including San Francisco staff and their implementation partners.

Share thought process in moving forward with upgrade during initial weeks of shelter-in-place.

Discuss challenges of doing upgrade remotely.

Identify positive outcomes and benefits for future upgrades.

Presented by

Jack Wood, City & County of San Francisco, CA

Doris Wong Smart ERP Solutions

Dennis McCormick City & County of San Francisco, CA

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