Answers to your frequently asked questions

Sign On

I can’t sign on! What do I do?

Make sure you are using the same email address that you have always used to log in to the Quest website. Passwords are case sensitive.

If you do not know your password, you can use the forgot password option to reset it.

If you still cannot log in, please contact us at [email protected]. We will respond to your request as quickly as possible.


How do I upgrade my membership?

You may upgrade your membership by logging in and clicking the “Upgrade” link in your membership settings.

I am the admin for a Corporate Membership Plan, how do I add/remove users under my plan?

Log in and click the “Manage Users” link in your membership settings.

I am a vendor interested in sponsorship opportunities, where can I go to find out more?

There are ample opportunities for sponsorships within the community. Contact Us or send an email to [email protected].


How can I change my password?

Log in and go to the Password section of your account settings.

Can I change my display name?

Yes. To edit this, along with other information displayed on your profile, go to Edit Profile under your account settings.

Why should I add a picture or avatar?

You don’t have to. It just helps us and your peers connect and identify the people providing ideas, content and feedback in the community. It’s your choice.

Why should I complete my profile?

By completing your profile and demographics, you will receive more relevant content and connection recommendations. You will also enable the community to better identify and engage with you. You will be surprised how your response to a profile question can generate conversation and get you the news you need!

How do badges work?

You earn badges by engaging with the Quest community: ask questions and provide answers, connect with users, join groups and more. Badges appear on your profile and posts.

The amount of badges you earn determines the star level indicated on your avatar.

  • Bronze: 1-24 total badges earned
  • Silver: 25-49 total badges earned
  • Gold: 50+ badges earned

To learn more about the types of badges you can earn, visit


What are my privacy options?

Your privacy is important to us. Only the people you choose to connect with can directly message you. You can also control what information you make available to others via your profile. Your chosen display name, profile image, and headline are visible to the public but only other registered users of the community may view your profile in detail.

If you have other concerns related to privacy, we encourage you to contact us. Always remember to exercise caution when giving out your personal information.

What do you do with my personal info that I enter into my profile?

We will use your information to assist you in finding fellow users, content, and events relevant to you. We do not sell your information or share it with other entities for solicitation purposes. That is a promise.


My content recommendations are no longer relevant, how can I adjust this?

You can manage the topics (tags) you follow in the My Tags section of your user settings.

How can I save the content I am interested in for later?

You can bookmark most pieces of content by clicking on “Add Bookmark” on the right-hand side of the page while viewing it. You can also organize these bookmarks into folders and easily adjust them in the Bookmarks section of your user setting.

Videos may also be added to your watchlist for a streamlined viewing experience. Your watchlist can be quickly managed in your My Watchlist section.

What happened to the bookmarks I saved from the old site?

Due to compatibility issues, we were unable to preserve your old bookmarks. We apologize for any inconveniences this has caused. Please do not hesitate to contact us if you have any difficulty finding old content that is valuable to you.

What is the difference between webinars and videos?

Webinars are upcoming events that you can register to attend. Once they take place and are recorded, these videos will appear in the “Learn” section under the Videos type of content.

Where are the blogs?

Blogs are now consolidated and located in the “Learn” section.


How do I register to attend online events?

You may save events to your account by clicking the “Add to My Events” button on the individual event. After you have added the event to your online calendar, you may also add the event to your Outlook/Google/iCal/Yahoo calendars via the “Add to Calendar” option.

Please keep in mind that adding events to your online and offline calendars do not register you for them. You may still need to complete registration information via the “Registration” links provided within the event.


How do I reply to topics?

Simply click the “Reply” button. It will open a space for you to write your comment or response. Then click “Submit Reply” to post your response. You can also preview your reply before you post it. You must be logged in to post a reply.

What does “Flag for Moderation” do?

This is a community where you can honestly share your opinions and thoughts. That is why we invited you here. If you feel something is inappropriate or offensive and should not have been shared in the community, you can flag it for moderation. All flagged content will be brought to the attention of Quest staff.

Can I edit/delete threads and replies (posts)?

Yes. There will be a link to do so underneath any of the threads or replies you have created.

Can I edit a post?

Yes, there will be an “Edit” link underneath any of your posts. Once you modify the text, click “Post” to update the contents.

What is upvoting and downvoting and how does it affect my reputation?

If someone posts something that is helpful, you can thank them by upvoting it (click the up arrow near the bottom of their post). This will improve that user’s reputation. Users may earn badges and other benefits for hitting reputational milestones.

Downvoting (down arrow) will result in a negative reputation point. Please use this power responsibly and only downvote posts that are truly non-responsive, spammy, offensive, or otherwise violate our community guidelines.


How do I join a group?

Groups will be recommended to you based on the tags you follow. In addition, you can browse groups on the “Groups” landing page available at

If you want to join a group, simply hit the “Join Group” button. Some groups require the group’s owner to approve your request to join. In these instances, the group button will indicate that your request to join is pending. You will receive a notification once you have been accepted.

How do I create a group?

Submit a message here or send an email to [email protected].

How do I manage my group?

If you are a group owner (indicated by a star next to your name in the group roster) you can invite and approve members as well as manage details about your group all from the left-hand side of your group’s detail page.

You may also create events associated with your group by clicking the settings gear icon at the upper right hand side of the “Upcoming Events” section of your group’s detail page.

Feedback and Contact Info

How do I provide feedback?

Send us feedback about any ideas, concerns, or problems you may have encountered. The integrity and features of our community are the core of its success. Contact us or send an email to [email protected].