During Quest Forum Digital Event: PeopleSoft Week, Bob Block, PeopleSoft Product Strategy Director at Oracle, was joined by a panel of customers to discuss how PeopleSoft ERP customers are modernizing their user experience by rolling out Fluid applications. The panel was made up of:
- Carole Owens, Executive Director of ERP Supply Chain, AdventHealth
- Jason Miller, ERP IT Applications Director of HR and Payroll, AdventHealth
- Jenny Blevins, ERP Analyst and Programmer, East Kentucky Power Cooperative, Inc.
- Lisa Stanfield, ERP Analyst and Programmer, East Kentucky Power Cooperative, Inc.
Block mentioned that PeopleSoft is a continuous investment with no applications or upgrades needed at this time. It also provides an intuitive, mobile user experience. With each Fluid update, the application is more flexible and personalizable. PeopleSoft also has Actionable Embedded Analytics. In the near future, PeopleSoft will be coming out with a Search feature. There is also Selective Adoption of new features, which puts you in control as the customer. PeopleSoft also provides Global Search, Alerts, and Notifications. Oracle is also rolling out new emerging technology such as chatbots.
How PeopleSoft ERP Customers Are Modernizing Their User Experience
AdventHealth
AdventHealth is a faith-based health care organization headquartered in Altamonte Springs, Florida, with a tradition of supporting whole-person health through caring for the physical, emotional, and spiritual needs of every patient. AdventHealth was established in 1973 and has 50 hospital campuses operating in nine states. There are 80,000 employees and physicians and over 5 million patients are served annually. There are 12 skilled nursing facilities and 18 home health and hospice agencies. AdventHealth has six key values which include quality and service excellence, community well-being, high ethical standards, stewardship, inclusiveness, and their mission of extending the Healing Ministry of Jesus Christ.
AdventHealth’s PeopleSoft Footprint
- Applications 9.2
- Supply Chain Image 34
- HR Image 33
- HR, FSCM, CRM, and OBIEE
- Multiple HR/GL/IN/PO BU’s and Single AP BU
AdventHealth’s Selective Adoption of Fluid
- Applications 9.2
- Supply Chain Image 34
- HR Image 33
- HR, FSCM, CRM, and OBIEE
- Multiple HR/GL/IN/PO BU’s and Single AP BU
East Kentucky Power Cooperative, Inc.
East Kentucky Power Cooperative provides power to 1.2 million Kentuckians in 87 counties. There are two coal-fired plants with 1,687 MW of baseload power. There are also two natural gas plants with 1, 556 net MW of peaking power. They have six landfill gas plants, one 10MW DC solar farm, and one hydropower plant. There are 2,852 miles of transmission lines, 71 transmission stations, and over 370 distribution substations.
East Kentucky Power Cooperative is comprised of 750 employees. There are 18 employees that are IT employees, and 14 of those 18 are supporting PeopleSoft applications. They have been a PeopleSoft Customer since 1998 with Version 6.0. They utilize HCM, FIN, and SCM Suites with 26 modules in total.
Selective Adoption at East Kentucky Power Cooperative, Inc.
When East Kentucky Power Cooperative performed its upgrade and skipped nine images, they chose to do Selective Adoption. They leveraged delivered functionality with HRMS and FSCM. With HRMS, they chose Onboarding Activity Guides, Guided Self-Service, Fluid Total Rewards, Fluid Time Entry, Fluid Candidate Gateway, Fluid Open Enrollment, and Fluid Employee Snapshot. With FSCM, they chose Fluid Approvals, Navigation Collections, Event Mapping, Homepages, Dashboards, Supplier Portal, Page and Field Configurator, and WorkCenters.
Key Considerations for Fluid Roll Out
Project and Timeline
The goal for both AdventHealth and Kentucky Cooperative is to upgrade each year.
Who Drives the Fluid Initiative
At AdventHealth, everyone had the desire and motivation to make the change. The biggest driver was to have user-friendly technology.
At East Kentucky Power Cooperative, it was a collaborative effort. Users were desiring a more modern user experience.
Using Internal IT Staff vs. A Partner
AdventHealth used all internal IT staff, and East Kentucky Power Cooperative primarily used internal IT staff except for specific tasks on the HR side. For those, they used a partner.
Change Management
At AdventHealth, the Fluid applications were very well received. They realized that it was important to get ahead of the training, especially on the supply chain side.
The change was also well received at East Kentucky Power Cooperative in all areas. They had created a Learning Library as a resource, and the most common feedback that they got was that it was very intuitive.
End User Training
AdventHealth used training guides, demos, notifications, applications, and webinars. East Kentucky Power Cooperative also utilized multiple training methods that they found very helpful.
Return on Investment (ROI)
AdventHealth saw a reduction in calls to the Help Desk, but they didn’t perform an ROI because this transition to Fluid was the best choice to coincide with their mission of service.
East Kentucky Power Cooperative also saw a reduction in calls to their Help Desk.
Lessons Learned
AdventHealth shared that there isn’t a reason why you should wait to transition to Fluid. It makes the most sense for both users and customers. Making sure your programmers have the right skillset and training is important.
East Kentucky Power Cooperative tracked every issue that came up and then referenced them later, which was helpful.
Tips & Tricks
Both organizations shared a few tips for others looking to do the same.
AdventHealth
- Convert to Fluid in stages
- Leverage delivered functionality as much as possible
- Up front training for developers
East Kentucky Power Cooperative
- Analyze Security
- Leverage Delivered Features
- Review and Remove Customizations
- Utilize Supplier Portal- Self Service
- Cumulative Feature Overview CFO Tool
For more information, check out the Quest Forum Digital Event: PeopleSoft Week presentation attached below.