Tag: Chatbots
Quest Forum Digital Event 2020
Anyone can build a chatbot but it takes experience and expertise to build a GOOD chatbot. Simply knowing the building blocks for building a chatbot and how to piece them together doesn't guarantee that what you build will be fit for purpose or add value to the business. You need to know the life lessons, tips, tricks, and pitfalls that can only be discovered through real-world implementations. In this theater session learn the top design tips for building digital assistants and chatbots, all learned from many live implementations.
- Quest Customer Learning Team
- Recordings & Presentations
- 7/07/20
Quest Forum Digital Event 2020
Conversation is the most natural form of communication for humans since the dawn of time. However, interacting with computer systems such as enterprise applications and data required special user interfaces that evolved from text to graphical UI to touch. While interactions have become progressively easier, none of these mechanisms matches the simplicity of a conversational user interface. In this session see how conversational AI and speech recognition has finally matured to support effortless interaction with enterprise systems and data as it evolves to understand context and complex speech patterns. Instead of simple chatbots, digital assistants are taking over, and this session looks into the future of this space.
- Quest Customer Learning Team
- Recordings & Presentations
- 7/07/20
Quest Forum Digital Event 2020
Whether looking to add new capabilities to extend Oracle SaaS or create ways to support new business models, companies are under tremendous pressure to deliver innovation on top of modern ERP/SCM/HCM and CX systems. Oracle Cloud Platform's intelligent automation capability combines the AI/ML power of Oracle Digital Assistant, Oracle Integration, Oracle Visual Builder, and Oracle Content and Experience to automate and design new experiences across and beyond Oracle SaaS. Join this session to see how Oracle’s AI-powered, developer-friendly Cloud Platform enables Oracle SaaS extensibility while ensuring upgrades, and assimilates intelligent automation seamlessly. Hear how a customer was empowered to deliver innovative ways to engage with Oracle SaaS.
- Quest Customer Learning Team
- Recordings & Presentations
- 7/07/20
Data is the fuel for AI - the 21st century equivalent for what electricity did for the 20th century. AI will change everything! Companies that aggregate data from multiple sources, enriched with AI, will have a distinct advantage. Come to this session to learn how Oracle Autonomous Data Warehouse, Oracle Analytics Cloud, and Oracle Digital Assistant, offer seamless conversational access to make ad-hoc queries like nothing else before. It's like superpowers for your teams!
- Quest Customer Learning Team
- Recordings & Presentations
- 7/07/20
Quest Forum Digital Event 2020
Live agent chat has become the norm in customer support and contact centers. However, JDE customer constantly struggling with balancing cost with service agent availability and knowledge. Digital assistants or chatbots can not only offload live agent workload but improve chat services availability, JDE end users and quality. In this theater session see how Oracle Digital Assistant can tightly integrate with live agent systems, hand off conversations seamlessly between systems, and divert significant workloads
- Quest Customer Learning Team
- Recordings & Presentations
- 6/30/20
Quest Forum Digital Event 2020
Ready to embark on a digital business transformation via cloud but don’t know where or how to start? Oracle offers a complete integrated cloud platform that empowers customers to achieve their target business outcomes through choice and control across on-premises, hybrid and cloud migration strategies. Journey at your own pace. Leverage your existing E-Business Suite, JD Edwards or PeopleSoft investment for as long as it meets your business requirements while selecting cloud solutions that complement and extend your existing systems. Hybrid solution is a practical first step deployment that allows you to benefit from SaaS applications with best-in-class functional capabilities and the underlying modernization technologies from Oracle’s integrated cloud platform services, all running alongside your on-premises investment. Join this session to learn how a hybrid cloud solution and emerging technologies can be tailored to your business needs and smooth your path to the cloud.
- Quest Customer Learning Team
- Recordings & Presentations
- 6/29/20
To keep up with the latest technology, you will need to focus on three main categories of advancement – the Internet of Things (IoT), blockchain, and digital assistants. According to Gartner, there will be 25 billion connected things by the year 2021. By 2030, blockchain will generate $3.1 trillion in new business value, and in the next two years, 70 percent of white-collar workers will interact with conversational platforms on a daily basis. If Gartner is right, it’s imperative to start learning about these areas today. As part of Quest’s 2019 Cloud Webinar series, Carlos Chang from Oracle, presented on what’s next in the role of emerging technology in the enterprise.
- Harry E Fowler
- Blogs
- 6/22/20
Come to this session to hear the latest innovation for Oracle PeopleSoft and JD Edwards users. Conversational User Interface, or ChatBots, have created a new and easier way to access your Oracle Application Unlimited Apps. Objectives: Learn how Digital Assistant can provide a conversational User Interface to PeopleSoft and JD Edwards applications. Meet Oracle…
- Quest Customer Learning Team
- Webinars
A recent Oracle blog, written by Frank Nimphius, explored how to integrate frequently asked questions (FAQs) with Q&A intents and framework in Oracle Digital Assistant. Creating a bot to provide answers to frequently asked questions (FAQs) is a popular first chatbot project. The expectation is that the chatbot will reduce the number of calls needing to be handled by a human and that it will increase the number of service requests that can be processed within a given time. Chatbots that answer questions certainly live up to that expectation, but they are not very engaging and certainly could do more.
- Harry E Fowler
- Blogs
- 2/19/20
Margaret Lindquist, Oracle BRANDVOICE contributor, wrote in Forbes about how the University of Adelaide is leveraging Oracle Digital Assistant (ODA) to answer important attendance eligibility questions from potential students and, ultimately, substantially grow its student population within the next five years. Catherine Cherry, the school’s director of prospect management, is putting innovative technologies to work to help meet that goal.
- Harry E Fowler
- Blogs
- 1/09/20
