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Oracle Cloud CX - Service: Oracle B2C Service - Capitalize New Administrator features of 25B

ORACLE CLOUD CX

CX – Service: Oracle B2C Service – Capitalize New Administrator features of 25B

Description:

Join this webinar to learn more about the latest enhancements in Administrator Experience in Service cloud. This session will demo the latest features introduced in i) Job Scheduler, a self-service application to create, schedule, and manage the custom jobs in Service cloud.  ii) Unity Integration, a out of box integration to propagate Service Data, and retrieve Intelligent Attributes for use in Service Cloud. iii) Outbound SMS via Oracle Responsys, a cross-channel Campaign Management product, enabling Service customers to reach out to Contacts (end-users).

Presented by:

  • Senthil Prabhu Palaniswamy – Senior Principal Product Manager, Oracle
  • Rahul Rohit – Senior Manager Software Development, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.