ORACLE CLOUD CX

CX – Subscription Management: Office Hours

Description:

Join our monthly Oracle Subscription Management Office Hours, a friendly forum to help product, billing, and revenue teams move smoothly to Oracle’s modern, AI-powered platform. Hear implementation success stories from Customers and Oracle Product Development and Center of Excellence teams will walk through new Redwood features, share demos, and answer your questions.  What we’ll cover and not limited to:

• Subscription Management Redwood and AI resources
•  Practical AI adoption for offer design, churn risk insights, and renewal forecasting
• Product catalog and pricing setup for subscriptions, add-ons, and tiers
• Quote-to-subscribe flows with CPQ and CX Sales • Amendments, upgrades, downgrades, and co-termination best practices • Usage rating, billing schedules, invoicing, and credits
• Revenue recognition alignment and compliance considerations
• Customer self-service, notifications, and dunning strategies
• Analytics and dashboards for ARR, churn, and renewal health
• Integrations with CPQ, FOM, ERP, Payments, Tax, and Service

Presented by:

• Vijay Rajkumar – VP, CX Product Management, Oracle
• Venkatesh Vinod – VP CX Product Development, Oracle
• Keyur Dani – VP, Oracle Product Development, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.