ORACLE CLOUD CX CX – CPQ: Oracle CPQ Quarterly Roadmap Update Description: Oracle CPQ Quarterly Roadmap update presented by the Oracle CPQ Product Management Team. Join us as we outline what is on the CPQ Development Roadmap. This session is specifically designed for Customers and Partners, but Oracle staff will find the information helpful as…

ORACLE CLOUD CX CX – Service: Oracle B2C Service - Roadmap Highlights - Release 24B and 24C Description: Join the Oracle B2C Service Product Management team to learn about the exciting new customer driven enhancements planned to be included in upcoming updates to Oracle B2C Service (aka Service Cloud; RightNow). This session will be beneficial…

ORACLE CLOUD CX CX – Field Service: Learn 5 Essential Tips on Meeting SLA Demands While Optimizing Operational Costs Description: Oracle Field Service manages personnel, parts, and equipment to meet SLA requirements, empowering workers for both depot and field tasks through a unified offline-capable mobile app. It enhances worker productivity, asset uptime and lifespan, connecting…

ORACLE CLOUD CX CX – Service: Oracle Knowledge Advanced - Optimizing Search Results Description: Join this event to get an overview of Oracle Knowledge Advanced Search capabilities. Presented by: Murthy Krishnappa - Principal Applications Engineer, Knowledge Advanced, Oracle CX Service Seshathiri Govindan - Group Manager, Knowledge Advanced, Oracle CX Service Smitha Joseph - Director, Applications…

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - Roadmap Highlights - Release 24B and 24C Description: Join the Oracle Fusion Service Product Management team to learn about the exciting new features planned to be included in upcoming updates to Fusion Service. This session will be beneficial to enterprise customer service managers interested in…

ORACLE CLOUD CX CX – Service: Decisive Advantage: Use Intelligent Advisor to Master Decisions for Asset-Based Service Description: Learn how to apply Intelligent Advisor to meet the specific requirements of your organization's Asset-based Service work flows. In particular, understand how to empower your business experts to keep agent guidance and automated customer service flows up…

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) – Launch – PDC(Pricing Design Center)/BRM (Billing and Revenue Management) Integration: 24B Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Launch – PDC/BRM Integration released in 24B. The session will be beneficial to all users of…

ORACLE CLOUD CX CX – Sales: 24A - 24B Release & Roadmap - Sales Redwood UX Description: Join us for a recap of innovative functionality released across the Fusion Sales portfolio at the end of 2023, and get a preview of what's coming in 2024 that will change the way companies buy and sell. Presented…