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Transforming Finance and Procurement with Oracle Help Desk

Finance and Procurement teams spend significant time managing supplier and customer queries, AP and AR service requests and internal process exceptions — often through email and manual follow-up. The result is repeated chasing, slower processing and less time for work that adds value.
In this live demo session, we show how Oracle Help Desk, extended with Redwood, streamlines Finance and Procurement operations — improving response times and delivering a better experience for both internal teams and external stakeholders.

Real-world scenarios covered:
01. Managing supplier and customer information requests efficiently
02. Automating credit memo initiation and approvals
03. Supplier self-service — raising and tracking queries through a dedicated portal

What You’ll Learn
• How Oracle Help Desk can be configured to manage Finance and Procurement workflows beyond general enquiries
• What Redwood extension possibilities exist for your AP, AR and supplier processes
• How to reduce operational bottlenecks and improve Finance service experience

Who Should Attend?
• Finance Business Users and Managers
• Accounts Payable and Receivable Process Owners
• Oracle Fusion Cloud ERP Service Leads

Speaker(s): Nizam Mogal, Director | Oracle Cloud Applications Architect | Oracle ACE Pro, and Sowmiya Manoharan | Oracle Cloud Applications Developer