Most organisations use Oracle Help Desk to raise a ticket, track it and close it. But with the right configuration and Redwood extensions, Help Desk becomes a platform for managing complex HR and Payroll processes — structured, consistent and fully auditable.

In this live demo session, we show what is possible when Oracle Help Desk is extended beyond ticketing — with real-world examples across HR and Payroll operations.

Real-world scenarios covered:

01. Managing work arrangement and flexible working changes

02. Termination reversal requests — structured workflow from manager request to HR action

03. Salary change requests

04. Course study requests — empowering employees to self-serve

What You’ll Learn

How Oracle Help Desk can manage complex HR and Payroll processes end to end
What Redwood extension possibilities exist for your HR and Payroll operations
How to drive consistency, reduce manual effort and improve the HR service experience

Who Should Attend?

HR and Payroll Business Partners and Managers
HR and Payroll Process Owners
Oracle Fusion Cloud HCM Service Leads

Speaker(s): Nizam Mogal, Director | Oracle Cloud Applications Architect | Oracle ACE Pro, and Kirubaa Parthiban, Oracle Cloud Applications Developer