From R21 to R24: How Toll Brothers Navigated a Complex Tools Upgrade
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Posted by Quest Customer Learning Team
- Last updated 10/12/25
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Upgrading JD Edwards tools is never a simple lift-and-shift—especially when you’re supporting 1,200+ concurrent users, managing multiple integrations, and adapting to changes in project leadership. In this session, Toll Brothers will walk through their recent journey from Release 21 to Release 24 tools, including the move from Windows Server 2016/SQL Server 2016 to a modern Windows 2022/SQL Server 2022 stack and the rollout of E1 tools 9.2.8.2/4.
You will learn how the team overcame challenges related to team turnover, tight outage windows, server consolidation, and complex testing due to deeply integrated business processes. The session will also highlight specific benefits realized from the upgrade, including the use of virtual batch queues, AIS scheduler improvements, orchestration enhancements, and web-app server optimizations. Whether you’re preparing for a tools upgrade or navigating similar internal constraints, this session will offer tactical insights and lessons learned from a real customer project
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