Get PeopleSoft Chatbots Production Ready In 5 Simple Steps
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Posted by Quest Customer Learning Team
- Last updated 10/15/21
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Presented at RECONNECT Dive Deep 2021
Session ID: 100180
PeopleSoft Chatbots offer a transformative user experience to employees and even greater value to companies by reducing the training and service desk costs.
Learn the methodical process of getting PeopleSoft delivered chatbots production ready by following these 5 simple steps:
1.Enrich the delivered “intents” with customer specific data and diverse “utterances”
2.Extend Chatbot capability with custom “intents”
3.Build a library of “Question and Answers” that can effectively address majority of user queries
4.Enhance the “dialog flow” using the rich features of ODA platform
5.Optimize the Chatbot response and effectiveness by leveraging the in-depth usage insights of ODA platform
Objectives:
•Understand the methodical approach to deploy and use the PeopleSoft chatbots using the Oracle Digital Assistant.
•Understand how the delivered Chatbots can be personalized with customer specific data, training and branding.
•Understand how the Chatbots can be extended and customized using the delivered PeopleSoft frameworks.
Presented by:
Logesh Balasubramaniam, SpearMC
Watch the full-length video
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