Orchception: Use Orch and XRef to Dynamically Notify on Orch Exception
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Posted by Quest Customer Learning Team
- Last updated 9/24/25
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Safety is an ethos at Hoffman Construction that carries all the way over to IT. Some of our key processes that utilize orchestrator require quick action if any piece fails. Rather than using the built-in orch error handling, which requires lots of granular forethought, we developed a solution that allows us to designate a given orchestration as a priority, and also designate individual emails to notify if that orch errors, all within the Orch Cross Reference, all softcoded.
The goal is for us, the technical process owners, to hear about issues BEFORE our users report them. This allows us to often fix the issue prior to our users waking up.
We will walk through our thought process, the setup of the orch itself, our unique use of the cross reference, and we will also distribute a copy of the orchestration to interested attendees
Watch the full-length video
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