This session was presented at RECONNECT Dive Deep 2025.

When PeopleSoft performance suffers, users feel it first: slow login times, unresponsive pages, confusing error messages, etc. But when it’s time to troubleshoot, even experienced teams can get lost in the weeds of log files, server layers, and cloudy assumptions about where the problem originates. This session exposes costly pitfalls: chasing the wrong log, presuming infrastructure is sound, and skipping basics. We’ll emphasize clear user input, architecture awareness, and the discipline to start at the beginning, applying an old-school mechanic’s mindset: check assumptions and test fundamentals. Drawing on years supporting education, government, and corporate environments, we’ll teach you to spot patterns, avoid rabbit holes, and navigate PeopleSoft’s logging. We’ll apply an old-school problem-solving mindset to a high-tech platform: check your assumptions, test the basics, and don’t skip the fundamentals, because systems tend to break in predictable ways. You’ll leave with a practical troubleshooting framework you can use immediately to improve uptime, responsiveness, and your team’s ability to solve the right problems faster.