Making Enrollment Cancellations as Easy as 1-2-3
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Posted by Quest Customer Learning Team
- Last updated 11/10/26
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P-053228: Making Enrollment Cancellations as Easy as 1-2-3
This session was presented at RECONNECT Dive Deep 2026.
To streamline and improve this process, we have successfully consolidated the enrollment cancellation procedure into a single-person workflow. This new approach enables efficient execution of enrollment cancellations on both the student financial and records sides, while also ensuring timely communication with students. The process includes sending proactive warning notifications to students ahead of the payment deadline, as well as automated notifications once classes are dropped due to non-payment
Speaker: Carlos Ireta, University of Texas System Admin
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