Oracle Cloud CX - Service: COE Office Hour: AI/ML Accelerators for B2C Service Cloud

Name: Oracle Cloud CX - Service: COE Office Hour: AI/ML Accelerators for B2C Service Cloud
Start: 2023-03-08T16:00:00Z
End: 2023-03-08T17:00:00Z

ORACLE CLOUD CX

CX – Service: COE Office Hour: AI/ML Accelerators for B2C Service Cloud

Description:

The team will present and demonstrate the B2C Service AI/ML accelerators planned for upcoming releases as open source sample code to facilitate integrations with OCI AI/ML services. The accelerator provides a reference on how to use these capabilities to solve unique business use cases.

Incident Classifier:

Integrates with OCI Data Science
Uses AI/ML to predict product/category/disposition fields which can used to incident routing or queuing Sentiment Analysis of Live Chat
Integrates with OCI Sentiment analysis
Uses AI/ML to predict the sentiment of live chat which can be used to proactively supervise the chats progressing in the wrong way

Presented by:

Nithesh Jain, CX CPQ COE – Principal Solution Specialist, Oracle CPQ
Divya Puthuppilly Chandrasekharan, CX CPQ COE – Principal Solution Specialist, Oracle CPQ

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.