Tag: Oracle CX Cloud

Mar 12 @  12:00pm

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - Roadmap Highlights - Release 24B and 24C Description: Join the Oracle Fusion Service Product Management team to learn about the exciting new features planned to be included in upcoming updates to Fusion Service. This session will be beneficial to enterprise customer service managers interested in…

Mar 8 @  4:00pm

ORACLE CLOUD CX CX – Service: Decisive Advantage: Use Intelligent Advisor to Master Decisions for Asset-Based Service Description: Learn how to apply Intelligent Advisor to meet the specific requirements of your organization's Asset-based Service work flows. In particular, understand how to empower your business experts to keep agent guidance and automated customer service flows up…

Mar 7 @  11:00am

ORACLE CLOUD CX CX – General: Digital Experience for Communications (DX4C) – Launch – PDC(Pricing Design Center)/BRM (Billing and Revenue Management) Integration: 24B Quarterly Release TOI Description: The session will cover the enhancements and key features of DX4C - Launch – PDC/BRM Integration released in 24B. The session will be beneficial to all users of…

Mar 6 @  1:00pm

ORACLE CLOUD CX CX – Sales: 24A - 24B Release & Roadmap - Sales Redwood UX Description: Join us for a recap of innovative functionality released across the Fusion Sales portfolio at the end of 2023, and get a preview of what's coming in 2024 that will change the way companies buy and sell. Presented…

Feb 28 @  1:00pm

ORACLE CLOUD CX CX – CPQ: Key highlights and best practices related to CPQ 24A Description: Join the Oracle CPQ Center of Excellence team to see how to best take advantage of the latest updates in release CPQ 24A. The COE team will dive into key functional areas and outline best practices on how you…

Feb 28 @  11:00am

ORACLE CLOUD CX CX – Field Service: 24A Release Deep Dive Webinar Description: Oracle Field Service product experts will host a live webinar on February 28th. We will review new feature enhancements, demo new product functionality, and host a live Q&A. Presented by: Faiza Tajammul, Vice President, Product Management, Oracle Field Service Toni Smith, Principal…

Feb 27 @  1:00pm

ORACLE CLOUD CX CX – Service: Oracle B2C Service - Release Details - 24A Description: Join the Oracle B2C Service Product Management team for a presentation detailing the new B2C Service (aka Service Cloud; RightNow) features and functionality released in 24A. This session will be beneficial to all users of Oracle B2C Service. Presented by:…

Feb 8 @  1:00pm

ORACLE CLOUD CX CX – Sales: Oracle CPQ Quarterly Roadmap Update Description: Oracle CPQ Quarterly Roadmap update presented by the Oracle CPQ Product Management Team. Join us as we outline what is on the CPQ Development Roadmap. This session is specifically designed for Customers and Partners, but Oracle staff will find the information helpful as well. For…

Feb 7 @  1:00pm

ORACLE CLOUD CX CX – Sales: Road to Redwood Sales Description: A session on the Sales Redwood UX that is available for all Oracle Sales Customers. Join the session to see the new capabilities such as guided selling and AI Insights. Presented by: Adam Thomas, Principal Outbound Product Management, Oracle CX Sales PLEASE NOTE: In…

Feb 6 @  11:00am

ORACLE CLOUD CX CX – Service: Oracle Fusion Service - Release Details - 24A Description: Join the Oracle Service Product Management team for a presentation detailing the new Features and functionality included in the 24A update to Fusion Service. This session will be beneficial to enterprise customer service managers interested in Oracle Fusion Service. Presented…