ORACLE CLOUD HCM

HCM – Routing and Queuing for HR Help Desk

Description:

Join our Technical Support team as they review the different methods of assigning Help Desk requests to Help Desk agents and addresses best practices and logistics of configuring your Help Desk in the Redwood Experience.

Presented by:

• Resham Jotwani, Senior Manager, Customer Support, Oracle Cloud HCM
• Ritesh Sachdev, Senior Technical Support Engineer, Oracle Cloud HCM

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.