ORACLE CLOUD CX

CX – Service: Leverage AI/ML Capabilities in Fusion Service to Improve the Efficiency of Your Customer Service Organization

Description:

Join us to learn about current AI/ML capabilities of Oracle Fusion Service, as well as a sneak peek into many exciting generative AI features that are coming up soon. Learn how you can use these features to generate efficiencies in your service organization, including:

• Easily identifying similar SRs
• Automated routing of service emails
• Chat Bot/Live Chat
• Access summary of long running SRs
• Assistance to write SR solution description
• Chat summary for wrap up notes
• Generate Knowledge Articles from an SR or a document
• Rapidly create and refine guided troubleshooting experiences
• and more…

Presented by:

• Vimal Chopra, Senior Director of Product Management, Oracle Fusion Service
• Seth Singer, Senior Product Manager, Oracle Fusion Service

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.