ORACLE CLOUD CX

CX – Service: Decisive Advantage: Use Intelligent Advisor to Master Decisions for Asset-Based Service

Description:

Learn how to apply Intelligent Advisor to meet the specific requirements of your organization’s Asset-based Service work flows. In particular, understand how to empower your business experts to keep agent guidance and automated customer service flows up to date in these areas:

• Warranty eligibility and coverage
• Internet of Things event triage and next best action automation
• Detailed field service inspection and maintenance check-lists

A general overview as well as detailed demos will be provided.

Presented by:

• Davin Fifield, Vice President Product Development, Oracle CX Service
• Fiona Guy, Group Product Manager, Oracle CX Service
• John Ranalli, Director, Outbound Product Management, Oracle CX Service
• Jeff McCrory, Senior Principal Product Strategy Manager, Oracle Fusion Service

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.