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Oracle Cloud CX - Service: Routing 101


CX – Service: Routing 101


Oracle Field Service is the market leading Field Service Management Solution, built from the ground up in the cloud, with innovative AI and ML technology at its core – OFS powers the automated scheduling of some of the largest field service organizations around the world.

In this session, see Oracle Field Service’s powerful and market differentiating automated scheduling and optimization engine Routing in action.

Powered by AI and ML, OFS automates, optimizes, and recommends field service work for any organization. In this session to we will be showcasing these powerful capabilities:

  • Continuous Routing
  • Assignment Assistants
  • Nearby Recommendations
  • Immediate Routing
  • Bulk Routing
  • Duration & Bundling rules

Presented by:

  • Toni Smith – Principal Product Manager, Oracle CX Field Service
  • Dima Buldakov – Architect CoE, Oracle CX Field Service
  • Faiza Tajammul – Vice President, Product Management, Oracle CX Field Service
  • John Ranalli – Director, Product Management, Oracle CX Service

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.