Oracle Cloud CX - Service: Oracle Fusion Service Queue Assignment Rules

Name: Oracle Cloud CX - Service: Oracle Fusion Service Queue Assignment Rules
Start: 2025-03-05T18:00:00Z
End: 2025-03-05T19:00:00Z

ORACLE CLOUD CX

CX – Service: Oracle Fusion Service Queue Assignment Rules

Description:

Join this session to learn about:

Agent roles and privileges
Aspects to be considered when creating assignment rules
How the automatic queue assignment works.

Presented by:

Teo Popescu – Senior Technical Support Engineer, Oracle Service

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.