ORACLE CLOUD CX

CX – Service: Explore Conversational Self-Service with Human-in-the-Loop Agent experience in Fusion Service

Description:

We are excited to invite you to an exclusive webinar where we will explore the powerful conversational customer and agent experiences in Fusion Service.During this session, you’ll learn how leveraging advanced chat and messaging channels can transform the customer support journey, driving greater efficiency and satisfaction. We’ll dive into:

• The benefits of Conversational Self-Service for quick and efficient customer interactions.
• Engage – a powerful AI-driven omnichannel platform that orchestrates service journeys through flexible, easy-to-use conversational interfaces across any channel that customers prefer.
• How Human-in-the-Loop experiences can elevate complex queries by ensuring a seamless transition between automated and human support.
• Practical use cases and how these tools can be integrated into your sales approach.

This session is designed to equip you with the knowledge and insights to support your sales conversations and help your customers adopt the next wave of service innovation..

Presented by:

• Nitin Pai, Director, Product Management, CX Oracle
• Melinda Uhland, Director, Product Management, CX Oracle
• Paul Relf, Senior Director, Product Management, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.