ORACLE CLOUD CX

CX – General: The Future of Customer Experience: Product Strategy Statement of Direction

Description:

We believe 2025 is a line in the sand for customer experience. Envision a world where:

• Customer experience transcends front (sales, service, marketing) and back-office departments (finance, operations, legal, HR) to deliver on customer expectations
  Generative and agentic AI enable seamless customer engagement with the full business
• Customer communication becomes dynamic and value-driven
• Sales provides proactive insights based on a full view of the customer relationship
• Service teams become predictive problem-solvers and have transparency to the entire customer relationship

We believe this is the future of customer experience. Join us in for a session on May 21to learn where we are investing to help our customers lead the transformation. CX professionals are looking for something different in generative and agentic AI but also seek to return to customer experience fundamentals. Oracle bridges these needs, providing end-to-end business flows that create new opportunities for transparency between groups with a single stream of operational efficacy that ultimately gratifies their current customers and earns them new ones.

Presented by:

• Kamyar Seradjfar, Group Vice President, Product Management, Oracle
• Katrina Gosek, Vice President, Outbound Product Management, Oracle
• John Ranalli, Director, Outbound Product Management, Oracle
• Kayleigh Halko, Senior Manager, Outbound Product Management, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.