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Oracle Cloud CX - Siebel CRM: Supercharge Your Agents : Transforming User Experience through Knowledge Management

ORACLE CLOUD CX

CX – Siebel CRM: Supercharge Your Agents : Transforming User Experience through Knowledge Management

Description:

Join this insightful webinar to discover the power of integrating Siebel with Oracle Fusion Knowledge Management. Learn how this integration equips your Siebel Call Center agents with the necessary tools to swiftly resolve customer queries. By providing agents with immediate access to relevant information, they can efficiently address concerns, significantly reducing call handling time and enhancing overall customer satisfaction.

Presented by:

  • Raj Aggarwal – Director, Siebel CRM Product Management, Siebel CRM
  • Chris Mengel – Senior Principal Product Manager, CX

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.