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Oracle Cloud CX - Service: Future of Service: When AI Leads, Humans Matter More

ORACLE CLOUD CX

CX – Service: Future of Service: When AI Leads, Humans Matter More

Description:

The future of service is already here: AI agents now handle most customer interactions—instantly, proactively, and at scale. What’s changed isn’t the fundamentals, but the model. Customers still expect fast answers and trusted outcomes, but AI has become the default for delivering them—resolving inquiries, managing workflows, and anticipating issues before they surface. Humans remain essential, but for fewer, more meaningful moments where empathy and creativity build trust. Oracle helps organizations embrace this shift with AI agents, enabling AI-first service that lowers cost, accelerates resolution, and frees teams to focus where they have the greatest impact. The future of service is invisible, trusted, and powered by AI + human collaboration.

Presented by:

  • Brett Weigl – Vice President, Product Management Service Cloud & Field Service Cloud, Oracle
  • John Ranalli – Director, Outbound Product Management, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.