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Oracle Cloud CX - Service: Keep the Human, Add the Scale: AI Agents in Service Operations

ORACLE CLOUD CX

CX – Service: Keep the Human, Add the Scale: AI Agents in Service Operations

Description:

As service expectations grow and teams stay lean, AI offers a way to scale without sacrificing quality – or the human touch. In this session, learn how Oracle Service and Oracle AI Agent Studio pair generative, agentic AI with human expertise to help streamline triage, recommend next-best actions, and automate repetitive tasks—while keeping your teams in control. See how these tools connect across the entire Fusion platform, while amplifying the impact of your top agents, product designers, and SMEs across the enterprise to help reduce backlog, lower cost-to-serve, accelerate time-to-resolution, and drive consistent, high-quality outcomes without adding headcount.

Presented by:

  • Seth Singer – Senior Product Manager, Oracle
  • Vimal Chopra – Senior Director, Product Management, Oracle
  • Justin Anderson – Vice President, Product Management, Oracle
  • Paul Relf – Senior Director, Product Management, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.