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Oracle Cloud CX - Service: Measuring What Matters: Turning AI Insights into Service Outcomes

ORACLE CLOUD CX

CX – Service: Measuring What Matters: Turning AI Insights into Service Outcomes

Description:

Enabling AI is just the beginning – measuring its impact is where the real value emerges. In this session, learn how Oracle Service is helping organizations (including Oracle’s own support teams) go beyond siloed Service data, to leveraging all Fusion enterprise data to understand what AI is doing, how well it’s performing, and where it’s driving results. Explore how analytics is the key to tracking adoption, accuracy, and outcomes across the entire enterprise. Walk away with actionable strategies to identify what’s working, tune what’s not, and connect AI investments to meaningful business outcomes.

Presented by:

  • Seth Singer – Senior Product Manager, Oracle
  • Vimal Chopra – Senior Director, Product Management, Oracle
  • Paul Relf – Senior Director, Product Management, Innovation Solutions, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.