ORACLE CLOUD CX

CX – General: Beyond CRM: AI-First Customer Experiences with Full Enterprise Context

Description:

The future of customer experience goes beyond traditional CRM and what humans alone can deliver. Customers now expect instant, personalized, trusted service, sales, and marketing. But true transformation requires the full enterprise. Finance, supply chain, logistics, and HR all shape CX when AI agents connect data and processes across every function. Oracle’s vision is CX without silos, powered by native AI embedded across the business and orchestrated through agentic intelligence. In this keynote, hear how Oracle is reshaping CX for the age of AI – empowering employees and AI agents to work in synergy, extending CX beyond the front office to create seamless, enterprise-wide experiences that drive growth and lasting trust.

Presented by:

• Katrina Gosek – Vice President, Outbound Product Management, Oracle
• Jeff Wartgow – Vice President, Product Management, Oracle
• Kamyar Seradjfar – Group VP, Product Management, Oracle
• Stephen Streich – Group Vice President, Product Management, Fusion Marketing, Oracle
• Brett Weigl – Vice President Product Management Service Cloud & Field Service Cloud, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.