ORACLE CLOUD OCI

OCI – Day One & Beyond: Oracle AI Platform for Customer Experience (CX)

Description:

Discover how AI transforms Oracle Fusion CX, enabling automated, personalized customer interactions across sales, marketing, and service domains. Learn how embedded AI agents orchestrate seamless journeys, anticipate customer needs, and drive revenue growth while reducing operational costs.

See how embedded AI in Oracle Fusion CX applications transform customer interactions and accelerate business growth. This session explores how generative, predictive and agentic AI automate and personalize sales, service, and marketing—delivering a unified, 360-degree view of each customer. Learn how AI agents streamline cross-channel campaigns, predict next-best actions for sales, enhance customer support through digital assistants, and aggregate insights from customer journeys. Through step-by-step experiences and live demos, understand how Oracle’s AI-powered CX tools orchestrate personalized experiences, reduce operational costs, and improve customer loyalty – all within a secure and integrated cloud platform.

Presented by:

• Aaron Shidler, GVP CX Solutions Engineering, Tech, Oracle
• Reg Hingley, Distinguished Sales Consultant, Tech, Oracle
• Stephen Estes, Principal Solution Engineer, Tech, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.