ORACLE CLOUD CX

CX – General: Introducing Agentic CX

Description:

Business growth fails when customer experience operates without enterprise coordination. Fusion Agentic CX changes that.

Join this Fusion CX-focused session. We’ll focus on what only Fusion CX can do: operationalize finance, supply chain, service, and subscriptions inside the business growth motion.

Unlike standalone AI tools or bolt-on copilots, Fusion Agentic CX apps natively leverage the entire surface area of the Fusion Suite. They don’t simply recommend actions. They coordinate execution across the enterprise.

From a CX perspective, this means: 

• Forecasts grounded in real operational and financial data
• Margin protection through pricing and fulfillment alignment
• Reduced order fallout and downstream service rework
• Faster deal cycles via automated cross-functional orchestration
• Stronger lifetime value through unified sales, service, and subscription signals

We will align on the Systems-of-Outcomes model behind Agentic CX and the role SIs play in scaling this inside the Fusion install base in 2026.

Fusion CX — where agentic AI becomes accountable enterprise execution.

Presented by:

• Jeff Wartgow – Vice President, Product Management, Oracle CX
• Mark Grannan – Director Product Evangelism, Oracle CX

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.