ORACLE CLOUD CX

CX – Siebel CRM: Customer 360: A Smarter, Unified Workspace for Real-Time Customer Engagement

Description:

Join our webinar to explore the Customer 360 (C360) Dashboard, a unified agent workspace built using the Web Component Framework introduced in Siebel 26.01. This session combines both functional and technical perspectives, showcasing how the dashboard delivers a modern customer experience while also highlighting the framework adoption journey, architectural benefits, implementation challenges, and solutions.

Key Highlights:

• Complete, real-time telecom customer view across service, product, and interaction domains.
• Modern modular architecture with foldout-based layout for structured customer insights.
• Built using the Web Component Framework GA’ed in Siebel 26.01.
• Serves as a reference implementation of modern Web Component Framework capabilities and architectural evolution.
• Challenges faced during implementation and the solutions/design approaches used to address them.
• Shift from customization-heavy development to a configuration-first, component-driven model.
• Best practices for leveraging Web Component Framework to accelerate innovation and build modern user experiences.

Presented by:

• Ganesh Nayar – Director, Product Management, Siebel CRM, Oracle
• Shwetha Mruthunjaya – Senior Principal Product Manager, Siebel CRM, Oracle

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.