ORACLE CLOUD CX

CX – Field Service: From Request to Revenue: Connected field service & profitability with Oracle Fusion

Description:

Field service doesn’t happen in a vacuum. Service excellence requires collaboration between the frontline workers and the back office.

Join our Fusion Field Service product leadership team to discover how a natively unified platform drives smarter operations and better margins and how you can get started today.

We’ll explore how connecting field service, customer service, supply chain, finance, HR, and analytics can help you:

• Improve customer satisfaction and technician experience.
• Accelerate service delivery while reducing cost-to-serve.
• Close the profitability loop with end-to-end visibility into your service costs and margins.
• Lay the foundation for agentic field service.

Presented by:

• John Ranalli – Director of Product Management, Oracle CX Service
• Faiza Tajammul – VP of Product Management, Oracle Fusion Field Service
• Anastasiia Semenova – Principal Product Manager, Oracle Fusion Field Service

PLEASE NOTE: In order to attend this event, you must be an Oracle Cloud Customer Connect community member. If you are not a member, register here to join.