Shelby Klingerman, Content Curator |

Kaiser Permanente made the move to Oracle HCM Cloud in phases to deliver more meaningful, actionable, consistent and efficient HR information and services to employees and managers in their organization. The company wanted to ensure that modern applications and up-to-date information were readily available throughout the employee lifecycle from hire to retire, ultimately creating a better place to work.

Check out how Kaiser Permanente laid the groundwork for their project to develop an employee experience that helped them attract and retain their talent.

The Challenge

Kaiser Permanente wanted a more unified HR experience that created clearer roles and services, direct access for employees and managers and growth at a more productive rate. This HCM Cloud project aimed to focus on the future-state employee experience while undergoing large-scale technology implementations and how to measure progress to ensure alignment to set guiding principle targets.

The Design

Four design principles were chosen to help guide what Kaiser Permanente wanted the future employee experience to look like. They wanted the experience to be intuitive, seamless, value-focused and supportive.

• Intuitive: An ideal interaction meets employees where they are with channels or technologies they already use. Users crave a more intuitive system, designed with them in mind and not just a business process.
• Seamless: An ideal experience is consistent and has an active feedback loop to employees. Employees should perceive limited handoffs across their journeys and not have to “babysit” a process to completion.
• Value-focused: An ideal experience creates moments of value across every journey. Employees feel valued in a variety of different ways, from feeling trusted and empowered to do their job to having a peace of mind in their work and home life.
• Supportive: An ideal journey gives employees autonomy but supports them when they need clarity. An experience should encourage self-service but offer guidance when needed.

 The Vision

Kaiser Permanente established eight guiding principles that defined the vision of the project. These principles gave a structured path for the implementation team to follow to make decisions reach the company’s shared vision. The eight guiding principles that Kaiser Permanente came up with were adoption, ways of working, shared services, costs and investments, approvals, anytime access, accountability and levels of standardization. After establishing these guiding principles, the company and their implementation partner came up with formulas that could track the progress of their guiding principles every three months.

Learn More

To learn more about how Kaiser Permanente used Guiding Principle Metrics to measure their progress and ultimately established an employee lifecycle journey map, check out the full presentation below.

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