Christina Yue, Customer Learning Manager |

Life Care Service (LCS) is an industry leader in senior living communities and is made up of 18,000 total employees across 32 states. As LCS identified a need for an overhaul of their human resource management systems, they sought out a solution that included: a cloud based format to allow for employee and manager self-service; modern HR to accommodate an age of digital users; pace of innovation to decrease the need for another system overhaul in the future; social collaboration for ease in sharing knowledge and gaining job specific training; flexible licensing; and an easy user experience to make the transition and ongoing engagement easy for every employee, manager, executive and HR team member. The LCS product team explains their overall satisfaction, challenges and lessons learned from the implementation of their chosen platform: HCM Cloud.

Positive outcomes include:

1. Expanded manager access to data
2. Paperless processes
3. Ease of auditing
4. Improved policies
5. Better quality data
6. Employee self-service capability
7. Compliance
8. Segregation of duties
9. Better user experience
10. Time savings
11. Consistency
12. Accurate org charts

To assist other companies hoping to transition to HCM Cloud, the leaders of LCS express the following five key lessons:

• Recognize that your biggest resource is time, not money.
• Develop a project team from a variety of departments.
• Know that even positive change can be confronting.
• Don’t try to replicate the past. (Don’t take an old system and make it new. Instead, move forward.)
• Dedicate a team to stay on top of reporting.