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Oracle Cloud Customer Connect & Oracle AI Success Navigator: A tool combination for winning with Oracle Cloud

This session was presented at BLUEPRINT 4D 2026.

Come join us as we explore two powerful tools for your journey as an Oracle Cloud customer: Oracle Cloud Customer Connect & Oracle AI Success Navigator. During the session we will discuss how customers can use Oracle Cloud Customer Connect to learn about and seek assistance for all of their Oracle Cloud tools. This includes asking questions, answering question, creating/supporting ideas for product enhancement, and viewing roadmaps of future functionality. We will additionally discuss Oracle Cloud Success Navigator as power tool for any stage of your Oracle Cloud journey. Oracle Cloud Success Navigator is a powerful resource for many items including starter configuration, AI adoption, Quarterly Release review/tracking, and communication to business teams.

This session is eligible for the following CPE Credit: NASBA, SHRM

Speakers: James McBride, Jeffrey So, Voya Financial

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Oracle Cloud Customer Connect & Oracle AI Success Navigator: A tool combination for winning with Oracle Cloud